Delivery Information

Delivery Cost?

A Standard Delivery charge of £4.95 inclusive of VAT is added to all orders weighing under 20kg being delivered to the UK mainland.

Furniture or very heavy items may incur a seperate delivery charge of up to £35 to the UK mainland. This will be illustrated either in the items description or at the shopping basket stage.

The Free Delivery offer is for orders of over £150 in total and is for UK mainland deliveries only.

Delivery Time?

We aim to deliver goods within 3-5 working days but we are consistently delivering within 24 hours upon receipt of your order, however in the unlikely event that an item is out of stock you will be notified by email with an expected delivery date. We may part ship an order to you if a large order will be held up by a single item, you will be notified of this.

UK Next working day delivery will only be guaranteed if your order is placed before 3pm.

Just Brabantia relies upon the services of a third party courier. There are unfortunately a few occasions when the couriers fail to perform the service that they are required to. Though this happens rarely, it does occur, and we cannot be held responsible for the late delivery of an item.

We will ship your order to you only when it is complete, we will not part ship any order.

Who is our courier?

For orders to be delivered within the UK mainland which have a total weight of over 2 kilos, the courier used will be UPS or City link, When your order is dispatched you will receive an e-mail notifying you of the courier service used. Please arrange for someone at your address to be in to sign for the parcel on the expected delivery date. Where a parcel cannot be delivered, (e.g. no-one at home), a card will be left by UPS or City link with a telephone number to call and the address of the depot where your parcel has been placed. You can call the depot and arrange a new delivery day directly with the couriers and it is also possible to do this online. City link will attempt to deliver the parcel twice and hold for three days, if you do not arrange for redelivery in this period then it will be returned to us and the fee of £10.50 will be charged. We will need to take payment before resending your order. UPS will attempt delivery three times and if you are not able to receive on these attempts the parcel will be returned to us and a fee of £10.50 will be charged. We will need to take payment before resending your order. All International Shipments will be subject to the same charges plus a £1.00 handling

If the total parcel weight is under 2 kilos we will use Royal Mail 2nd class delivery service.

Tracking your parcel?

When your order is dispatched you will receive an email confirming your order is being delivered. In most cases, the email will have a City Link or UPS Tracking number. If you are worried about the whereabouts of your order, you will be able to view the status of your delivery by following the instructions on you despatch e-mail.

If you do not have a Tracking number on your email, please don't hesitate to email us and we will provide you with a tracking number if the parcel has been shipped.

Occasionally parcels are delayed due to poor addressing/sign posting. We may need to give the Couriers your telephone number in case they need to contact you regarding the delivery. This information will not be kept by UPS or City link and will not be used by any other third party.

If your products have been damaged or you have changed your mind?

If the goods are damaged upon receipt please contact us within 7 days of delivery, and we can organise a replacement. Sometimes with expensive items the courier may need to inspect or collect the item for insurance purposes. If you simply do not like or have changed your mind about your purchase, then simply return the item back to us for a refund within 7 days. We will not refund any shipping costs in this instance. The items must be unused and in their original packaging without exception to qualify for a refund. We recommend you take adequate insurance when returning unwanted goods as they remain your responsibility until we have received them safely.

If the products that have been sent to you are not what you ordered?

If the goods that you have been sent are not what you have ordered please contact us immediately and we can rectify the order. We will organise collection of the item(s) by means of a City link pickup or we would require you to post them back to us by Royal Mail of which all postage costs will be refunded. Please package the item sufficiently to satisfy the courier, all reasonable packaging costs will be refunded. Please do not remove any packaging from the item as if this is discovered upon receipt back to us and it is not in a resaleable condition it will be deemed as acceptance of the item and the full cost of the product will be charged. Upon safe receipt of the goods the correct order will be shipped to you.